1. Acceptance of Terms
By accessing and using Droplin's delivery services, mobile application, and website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
Droplin provides delivery and logistics services including:
- Same-day delivery services
- Express delivery (30-60 minutes)
- Package pickup and delivery
- Real-time tracking services
- Business delivery solutions
- Bulk order processing
3. User Eligibility
To use our services, you must:
- Be at least 18 years old or have parental consent
- Have a valid email address and phone number
- Provide accurate and complete information
- Comply with all applicable laws and regulations
- Not use our services for illegal purposes
4. Account Registration and Security
4.1 Account Creation
To access certain features, you must create an account by providing:
- Valid email address
- Phone number
- Full name and address
- Payment method information
4.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your account information is accurate and up-to-date
5. Service Usage and Restrictions
5.1 Acceptable Use
You agree to use our services only for lawful purposes and in accordance with these terms. You may not:
- Use the service for illegal activities
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the service
- Send spam or unsolicited communications
- Violate any applicable laws or regulations
5.2 Prohibited Items
We do not deliver the following items:
- Illegal substances or contraband
- Hazardous materials
- Perishable items without proper packaging
- Items exceeding size or weight limits
- Items that violate local, state, or federal laws
6. Pricing and Payment
6.1 Service Fees
Our pricing structure includes:
- Base delivery fees
- Distance-based charges
- Express delivery premiums
- Additional handling fees for special items
- Insurance costs (optional)
6.2 Payment Terms
Payment is required at the time of booking. We accept:
- Credit and debit cards
- Digital wallets
- UPI payments
- Net banking
6.3 Refunds and Cancellations
Please refer to our Cancellation and Refund Policy for detailed information about refunds and cancellation procedures.
7. Delivery and Service Standards
7.1 Delivery Timeframes
Estimated delivery times are:
- Express delivery: 30-60 minutes
- Same-day delivery: 2-4 hours
- Standard delivery: 24-48 hours
Actual delivery times may vary based on location, weather, and other factors.
7.2 Package Requirements
Packages must be:
- Properly packaged and sealed
- Clearly labeled with recipient information
- Within size and weight limits
- Ready for pickup at the scheduled time
8. Liability and Insurance
8.1 Service Liability
Droplin's liability is limited to:
- The actual value of the item being delivered
- Maximum liability of ₹10,000 per package
- Direct damages caused by our negligence
8.2 Insurance Coverage
We offer optional insurance coverage for valuable items. Standard coverage includes basic protection, while premium coverage provides higher limits.
8.3 Exclusions
We are not liable for:
- Indirect or consequential damages
- Losses due to improper packaging
- Delays caused by weather or natural disasters
- Items not declared for insurance
9. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Intellectual Property
All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are owned by Droplin and are protected by copyright, trademark, and other intellectual property laws.
11. Termination
We may terminate or suspend your account and access to our services at any time, with or without cause, with or without notice, effective immediately. Upon termination, your right to use the service will cease immediately.
12. Dispute Resolution
Any disputes arising from these terms or our services will be resolved through:
- Direct communication with our customer support team
- Mediation if the dispute cannot be resolved directly
- Arbitration in accordance with Indian law
13. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in India.
14. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes by:
- Posting the updated terms on our website
- Sending email notifications to registered users
- Displaying notices in our mobile application
Your continued use of our services after changes become effective constitutes acceptance of the updated terms.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us: