Privacy Policy

1. Introduction

Droplin Solutions Pvt. Ltd. ("Droplin," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services, mobile application, and website.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Delivery addresses and location data
• Payment information and billing details
• Profile information and preferences
• Communication history with our support team

2.2 Device and Usage Information

We automatically collect certain information about your device and usage:

• Device type, operating system, and browser information
• IP address and location data
• App usage patterns and preferences
• Crash reports and performance data

2.3 Location Information

With your consent, we collect location data to:

• Provide accurate delivery services
• Track package delivery in real-time
• Optimize delivery routes
• Improve service quality

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our delivery services
• Process orders and payments
• Track and deliver packages
• Send notifications and updates
• Provide customer support
• Improve our services and user experience
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Delivery operations
• Customer support
• Analytics and marketing

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal requests from government authorities
• Court orders or subpoenas
• Protection of our rights and safety

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure servers and infrastructure
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage
• Improve our services and user experience
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our app

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: