1. Get in Touch
At Droplin, we believe in providing exceptional customer service. Whether you have questions
about our delivery services, need help with tracking, or want to provide feedback, our dedicated
team is here to assist you 24/7.
2. Contact Information
2.1 Customer Support
2.2 Business Inquiries
2.3 Media and Press
3. Contact Form
Fill out the form below and we'll get back to you within 24 hours:
4. Support Categories
4.1 Delivery Services
Get help with:
- Booking deliveries
- Service availability in your area
- Pricing and payment options
- Package size and weight limits
- Delivery timeframes
4.2 Tracking and Updates
We can assist with:
- Real-time package tracking
- Delivery status updates
- Rescheduling deliveries
- Address corrections
- Delivery notifications
4.3 Complaints and Issues
Report problems like:
- Late deliveries
- Damaged packages
- Lost packages
- Poor service quality
- Driver behavior issues
4.4 Refunds and Cancellations
Get assistance with:
- Refund requests
- Order cancellations
- Compensation claims
- Insurance claims
- Dispute resolution
5. Business Inquiries
5.1 Partnership Opportunities
We're always looking for:
- Strategic business partnerships
- Technology collaborations
- Logistics partnerships
- Investment opportunities
- Joint ventures
5.2 Corporate Solutions
For businesses, we offer:
- Bulk delivery solutions
- Custom pricing plans
- Dedicated account management
- API integrations
- White-label solutions
6. Response Times
We strive to respond to all inquiries promptly:
- Urgent Issues: Within 2 hours
- General Inquiries: Within 24 hours
- Business Proposals: Within 48 hours
- Feedback: Within 72 hours
- Media Inquiries: Within 4 hours
7. Office Hours
7.1 Customer Support
Our customer support team is available:
- Phone Support: 24/7
- Live Chat: 24/7
- Email Support: 24/7 (response within 24 hours)
- WhatsApp: 24/7
7.2 Business Development
Business inquiries are handled:
- Monday - Friday: 9:00 AM - 6:00 PM IST
- Saturday: 10:00 AM - 2:00 PM IST
- Sunday: Closed
8. Social Media
Connect with us on social media for updates, news, and community engagement:
9. FAQ and Self-Service
Before contacting us, you might find answers to common questions in our FAQ section. We're
constantly updating our knowledge base to help you find quick solutions to common issues.
Common Topics:
- How to track my package?
- What are the delivery charges?
- How do I cancel an order?
- What if my package is damaged?
- How do I request a refund?
10. Feedback and Suggestions
We value your feedback and suggestions for improving our services. Your input helps us:
- Improve our delivery processes
- Enhance customer experience
- Develop new features
- Identify service gaps
- Maintain high service standards
Please share your thoughts with us through any of our contact channels.