1. Delivery Services Overview
Droplin offers a comprehensive range of delivery services designed to meet your specific needs.
From lightning-fast express delivery to reliable same-day shipping, we ensure your packages
reach their destination safely and on time.
2. Service Types
2.1 Express Delivery
Our fastest delivery option:
- Delivery Time: 30-60 minutes
- Best For: Urgent documents, small packages
- Coverage: Within city limits
- Tracking: Real-time GPS tracking
- Price: Starting from ₹89
2.2 Same-Day Delivery
Reliable same-day service:
- Delivery Time: 2-4 hours
- Best For: Regular packages, documents
- Coverage: City and nearby areas
- Tracking: Live updates every 30 minutes
- Price: Starting from ₹49
2.3 Standard Delivery
Cost-effective standard service:
- Delivery Time: 24-48 hours
- Best For: Non-urgent packages
- Coverage: Nationwide
- Tracking: Regular status updates
- Price: Starting from ₹29
2.4 Business Solutions
Specialized services for businesses:
- Bulk Deliveries: Multiple packages at discounted rates
- Scheduled Pickups: Regular pickup times
- Corporate Accounts: Monthly billing and reporting
- Dedicated Support: Priority customer service
3. Service Areas and Coverage
3.1 Launch Cities (October 2025)
We will initially launch in the following cities:
- Nagpur
- Mumbai
- Delhi
- Bangalore
- Hyderabad
- Chennai
- Kolkata
- Pune
- Ahmedabad
- Jaipur
- Lucknow
3.2 Expansion Plans
Phase 2 expansion (2026) will include:
- 15 additional tier-2 cities
- Inter-city delivery services
- Rural area coverage
- International shipping partnerships
3.3 Coverage Zones
Within each city, we offer:
- City Center: Full service coverage
- Suburban Areas: Standard and same-day delivery
- Outskirts: Standard delivery only
- Remote Areas: Limited service availability
4. Package Requirements and Restrictions
4.1 Package Size Limits
We accept packages within these dimensions:
- Small: Up to 30cm x 30cm x 30cm, 5kg
- Medium: Up to 60cm x 60cm x 60cm, 15kg
- Large: Up to 120cm x 120cm x 120cm, 30kg
- Oversized: Special handling required
4.2 Packaging Requirements
All packages must be:
- Properly sealed and secured
- Clearly labeled with recipient information
- Protected against damage during transit
- Compliant with safety regulations
4.3 Prohibited Items
We cannot deliver:
- Illegal substances or contraband
- Hazardous materials
- Perishable items without proper packaging
- Items exceeding size or weight limits
- Fragile items without adequate protection
5. Delivery Process
5.1 Booking Process
To book a delivery:
- Download the Droplin app or visit our website
- Enter pickup and delivery addresses
- Select package size and service type
- Choose pickup time and delivery preferences
- Make payment and receive confirmation
5.2 Pickup Process
Our delivery partner will:
- Arrive at the scheduled pickup time
- Verify package details and recipient information
- Scan the package for tracking
- Provide pickup confirmation
- Begin the delivery journey
5.3 Delivery Process
During delivery:
- Real-time tracking updates
- Estimated delivery time notifications
- Photo confirmation upon delivery
- Digital signature collection
- Delivery completion notification
6. Tracking and Notifications
6.1 Real-Time Tracking
Track your package through:
- Droplin mobile app
- Website tracking portal
- SMS updates
- Email notifications
- WhatsApp updates
6.2 Tracking Information
You'll receive updates on:
- Package pickup confirmation
- In-transit location updates
- Estimated delivery time
- Delivery attempt notifications
- Successful delivery confirmation
6.3 Delivery Attempts
We make multiple delivery attempts:
- First Attempt: At the scheduled time
- Second Attempt: Same day, 2 hours later
- Third Attempt: Next business day
- Final Attempt: 48 hours after first attempt
7. Pricing and Payment
7.1 Pricing Factors
Delivery charges are based on:
- Distance between pickup and delivery
- Package size and weight
- Service type selected
- Delivery time preferences
- Additional services (insurance, etc.)
7.2 Payment Methods
We accept various payment options:
- Credit and debit cards
- UPI payments
- Digital wallets (Paytm, PhonePe, etc.)
- Net banking
- Cash on delivery (select services)
7.3 Additional Charges
Extra charges may apply for:
- Oversized or overweight packages
- Express delivery outside business hours
- Insurance coverage
- Special handling requirements
- Remote area delivery
8. Customer Support
8.1 Support Channels
Get help through:
- 24/7 Helpline: +91-9112205052
- Email Support: support@droplin.app
- Live Chat: Available on website and app
- WhatsApp: +91-9112205052
- Social Media: Facebook, Twitter, Instagram
8.2 Common Inquiries
We can help with:
- Tracking package status
- Rescheduling deliveries
- Address corrections
- Service complaints
- Refund requests
9. Service Hours
9.1 Regular Hours
Standard service hours:
- Pickup: 8:00 AM - 8:00 PM
- Delivery: 9:00 AM - 9:00 PM
- Customer Support: 24/7
9.2 Holiday Schedule
Limited service on:
- Major national holidays
- Local festival days
- Severe weather conditions
10. Quality Assurance
We maintain high service standards through:
- Regular driver training and background checks
- Quality control inspections
- Customer feedback monitoring
- Service performance metrics
- Continuous improvement programs